Return & Refund Policy

Return & Refund Policy

At Zyra Wellness, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date of delivery to return your item for a full refund or exchange.

Conditions for Return

  • Item must be unused and in original condition
  • Item must be in original packaging
  • Proof of purchase required (order number or receipt)

Non-Returnable Items

  • Items marked as final sale
  • Items that have been used or damaged by the customer
  • Intimate care devices (for hygiene reasons)

How to Return

  1. Email us at support@zyrawellness.com with your order number and reason for return
  2. We will send you return instructions within 24-48 hours
  3. Pack the item securely and ship it back to us
  4. Once received and inspected, refund will be processed within 5-7 business days

Refunds

Refunds are issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at support@zyrawellness.com with photos and your order number. We will send a replacement at no extra cost.

We appreciate your trust in Zyra Wellness!